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Where to repair my luggage in Singapore?

Affordable, Luggage, Luggage repair, Post-travel advice, Pre-travel advice, Travel Insurance -

Where to repair my luggage in Singapore?

Listed as a business for luggage wholesale and luggage repair, we often get calls from Singapore customers on repairing their used luggage, be it wheels, locks, handles or zippers. However, due to the differences in luggage components and construct, we had to decline most of the customer requests we received, as we only have spare parts to repair the items we sell. In general, should you encounter any problems with your travel bag upon purchase/use, we strongly recommend you to approach the retail store/online merchant you have bought from for further assistance. In most cases (pun intended), these retailers would fall back to the wholesalers/distributors that supplied these luggage for repair services.

Hence, in this article, we compiled an extensive list luggage service centers for the luggage brands we see in Singapore. Let us know if your luggage brand ain't in the list!

Types of Damages

While some airport customs are infamous for their rough handling of luggage, checked-in baggage can encounter several types of defects/damages:

  1. Manufacturer's defects - these are generally covered by warranty
  2. Airport rough handling - claimable through airline/travel insurance
  3. Wear and tear - not covered by warranty, repair fees will be incurred

Types of Repairs

Through our 37 years of bags and luggage business, we have helped our loyal customers to assess and repair various bags and luggage damages. However, not all damages/defects can be repaired:

What can be repaired: Locks, Wheels, Trolley handles, Zippers (subjected to extent of damage), Handles, Side Studs.

What CANNOT be repaired/restored: Damaged/cracked main casing (refer to picture below) and Surface scratches 

Luggage Outlet Singapore - KLM incident

List of Service Centres

Below, are the contact details of luggage repair service centres for the various brands:

Rimowa Service Centre

Address: 11 Lorong 3 Toa Payoh Jackson Square #03-41 S319579
Phone: +65 6741 0080
Email: rimowa@rampacific.com.sg
Luggage Brand: Rimowa
Source: https://www.rimowa.com/en-sg/repair/search/Singapore/ChIJyY4rtGcX2jERIKTarqz3AAQ


Tumi Singapore Service Centre

Address: Any Tumi stores
Email: tumi.sc.sg@valiram.com
Luggage Brand: Tumi
Source: http://www.tumi.sg/customer_service/product_info/service_repair/


Samsonite Aftersales Service Centre (Singapore)

Address:  Atrix Building, 82 Lor 23 Geylang #01-04, (S) 388409, Singapore 
Phone: +65 6636 0312
Luggage Brands: Samsonite, American Tourister, Lipault
Source: https://www.samsonite.com.sg/warranty/


Travelite Holdings

Address: Blk 9005 Tampines St 93 #04-254, S528839
Phone: +65 6785 8000
Luggage Brands: Delsey, Pierre Cardin, Traveler'sChoice, American Flyer, Paul Smith, United Colors of Benetton, Beverly Hills Polo Club


Seager Inc

Address: 9 Tai Seng Link, Lee King Hwa Building S534053
Phone: +65 6534 2262
Luggage Brands: Crossing, Mandarina Duck, Victorinox, Bric's, Briggs & Riley, Legend Walker, Stratic, Crash, Lipault
Source: http://www.theplanettraveller.com/repairservices.php


The Travel Store (Singapore)

Address: 153 Kampong Ampat, Junjie Industrial Building #03-05, S368326
Phone: +65 6282 8255
Brands: Lojel, Eminent, Roncato, Hush Puppies, Slazenger
Source: http://thetravelstore.com.sg/after-sales


SKM Luggage Industries Pte Ltd

Address: No 5 Kaki Bukit Road 2, City Warehouse #01-07, S417839
Phone: +65 6748 4620
Luggage Brands: Echolac, Elle, Birkley, Paviotti, Fiorucci, Grand Polo Intl
Source: http://www.skmluggage.com/contact/


Advance Approach (S) Pte Ltd

Address: Ruby Land Complex #03-05, 52 Genting Lane, S349560
Phone: +65 6253 2258
Luggage Brands: Antler, U.S. Polo Assn, Carlton, Arnold Palmer, President, Santa Babara Polo Racquet Club, I.T 
Source: http://sg.kompass.com/c/advance-approach-s-pte-ltd/sg044348/


Travel Supplies Pte Ltd
Address: 23 Genting Road, Chevalier House #06-02 S349481
Phone: +65 8180 8475
Luggage Brands: Yeobo, Kefi, Season Polo, World Polo
Source: https://www.travelsupplies.com.sg/pages/about-us


Universal Traveller

Address: 15 Kaki Bukit View S415951
Phone: +65 6742 8577
Luggage Brands: Airways, Royal Mcqueen, Jean Francois, Ricardo
Source: http://www.universaltraveller.com/sg/locate-us/
Alternatively, there are 2 luggage repair shops in Singapore which offer to repair most brands of luggage as well:


Chiang Kong Services
Address: 330 Tanjong Katong Road S437106
Phone: +65 6748 2786
Email: chiang_kong@yahoo.com.sg
Source: http://luggageservices.com.sg/


Mirrco Luggage Repair Centre
Address: 135 Middle Road #01-09 Bylands Building S188975
Phone: +65 6339 7316
Email: mirrco.sg@gmail.com
Source: http://www.mirrco.com.sg/


While we, at Luggage Outlet, usually charge a very minimal repair fee for our products (or even none), we heard from our friends that other service centers charge for theirs. Sometimes, it might even be more worthwhile to get a luggage from us as compared to paying the repair fee for your luggage!


  • Luggage Outlet

    Hi Mano,

    You may wish to contact The Travel Store (Singapore)’s service center as indicated in this article for assistance. Thanks!

  • Mano

    I bought a slazenger luggage but now require to repair the wheels.where can I find the repair shop

  • Luggage Outlet

    Hi Nick,
    Thanks for the information! We have updated the service center details.

    Hi Jenny,
    Please contact The Travel Store (Singapore) service center for the repair.

    Hi Rebecca,
    Please approach Advance Approach’s service center for the repair.

  • Rebecca

    Hi I am do have a I.t luggage that I need to replace the wheels, do u have it please? Or where can I get I.t luggage ? Thank you

  • Nick

    Please noted Samsonite / American tourister Aftersales service centre @ 82 Lor 23 Geylang #01-04 Atrix Building Singapore 388409

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