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Where to repair my luggage in Singapore?

Affordable, Luggage, Luggage repair, Post-travel advice, Pre-travel advice, Travel Insurance -

Where to repair my luggage in Singapore?

Listed as a business for luggage wholesale and luggage repair, we often get calls from Singapore customers on repairing their used luggage, be it wheels, locks, handles or zippers. However, due to the differences in luggage components and construct, we had to decline most of the customer requests we received, as we only have spare parts to repair the items we sell. In general, should you encounter any problems with your travel bag upon purchase/use, we strongly recommend you to approach the retail store/online merchant you have bought from for further assistance. In most cases (pun intended), these retailers would fall back to the wholesalers/distributors that supplied these luggage for repair services.

Hence, in this article, we compiled an extensive list luggage service centers for the luggage brands we see in Singapore. Let us know if your luggage brand ain't in the list!

Types of Damages

While some airport customs are infamous for their rough handling of luggage, checked-in baggage can encounter several types of defects/damages:

  1. Manufacturer's defects - these are generally covered by warranty
  2. Airport rough handling - claimable through airline/travel insurance
  3. Wear and tear - not covered by warranty, repair fees will be incurred

Types of Repairs

Through our 37 years of bags and luggage business, we have helped our loyal customers to assess and repair various bags and luggage damages. However, not all damages/defects can be repaired:

What can be repaired: Locks, Wheels, Trolley handles, Zippers (subjected to extent of damage), Handles, Side Studs.

What CANNOT be repaired/restored: Damaged/cracked main casing (refer to picture below) and Surface scratches 

Luggage Outlet Singapore - KLM incident

List of Service Centres

Below, are the contact details of luggage repair service centres for the various brands:

Rimowa Store Raffles Hotel

Address:  2 BAYFRONT AVENUE, CASINO LEVEL, B2M 217/218, THE SHOPPES AT MARINA BAY SANDS 018972 
Phone: +65 6688 7104
Luggage Brand: Rimowa

 

Tumi Singapore Service Centre

Address: Any Tumi stores
Email: tumi.sc.sg@valiram.com
Luggage Brand: Tumi
Phone: +65 800 852 8407

 

Samsonite Aftersales Service Centre (Singapore)

Address: 11 Tannery Lane (S) 347774
Phone: +65 8858 5454
Luggage Brands: Samsonite, American Tourister, Lipault

 

Travelite Holdings

Address:  53 Ubi Ave 3, #01-01 Travelite Building, Singapore 408863
Phone: +65 6785 8000
Luggage Brands: Delsey, Pierre Cardin, ACE, Proteca, Traveler's Choice, Victorinox, American Flyer, Soelte, Wenger, Beverly Hills Polo Club, Daniel Hechter, URSinc

       Source: https://www.etravelite.com/luggage-bag-repair

Seager Inc

Chiang Kong Services Pte Ltd
Address: 11 Tannery Lane #01-01
Singapore 347774
Phone: +65 9489 9980
Luggage Brands: Crossing, Bric's, Briggs & Riley, Eagle Creek, Echolac, July, Osprey, THULE

 

The Travel Store (Singapore)

Address: 153 Kampong Ampat, Junjie Industrial Building #03-04, S368326
Phone: +65 6282 8255
Brands: Lojel, Eminent, Hush Puppies, Slazenger, Travel Time

 

(Closed permanently) SKM Luggage Industries Pte Ltd

Address: No 5 Kaki Bukit Road 2, City Warehouse #01-07, S417839
Phone: +65 6748 4620
Luggage Brands: Elle, Birkley, Paviotti, Fiorucci, Grand Polo Intl
Source: http://www.skmluggage.com/contact/

 

Advance Approach (S) Pte Ltd

Address: Ruby Land Complex #03-05, 52 Genting Lane, S349560
Phone: +65 6253 2258
Luggage Brands: Antler, U.S. Polo Assn, Carlton, Arnold Palmer, President, Santa Babara Polo Racquet Club, I.T 

 

Travel Supplies Pte Ltd
Address: 80 Genting lane #07-06 Ruby Industrial Complex S349565
Phone: +65 8180 8475
Luggage Brands: Yeobo, Kefi, Season Polo, World Polo

 

Universal Traveller

Address: 15 Kaki Bukit View S415951
Phone: +65 6748 8890
Luggage Brands: Urbanlite, Guess

 

Vital Gear (Asia) Pte Ltd

Address: 512 Chai Chee Ln, #04-09, S469028 
Phone: +65 6245 7231
Luggage Brands: CAT, Merrell, National Geographic, VIP
 
Alternatively, there is a luggage repair shop in Singapore which offer to repair most brands of luggage as well:

 

Mirrco Luggage Repair Centre
Address: 135 Middle Road #01-09 Bylands Building S188975
Phone: +65 6339 7316
Email: mirrco.sg@gmail.com

 

While we, at Luggage Outlet, usually charge a very minimal repair fee for our products (or even none), we heard from our friends that other service centers charge for theirs. Sometimes, it might even be more worthwhile to get a luggage from us as compared to paying the repair fee for your luggage!


354 comments

  • KALA

    Hi Sir
    My luggage bag (brand) LOJEL) wheels has spoiled,
    I would like to buy 8 pcs of the wheel.
    Are you lojel service centre

    Please advise
    KALA
    MOBILE : 91877135

  • Luggage Outlet

    Hi Catherine, please contact Samsonite service center for luggage repair advice. Thank you.

  • Catherine

    Hi I have a Samsonite luggage. Bought in the last 3 years. The handle cannot be pulled up. Repairable? How much will it cost please? Thank you!

  • Luggage Outlet

    Hi Noel,
    For general repairs you may wish to contact Chiang Kong.

    Hi Caroline,
    You may wish to contact Seager Inc for Bric’s Luggage repairs.

    Hi Janet,
    Please contact The Travel Store for Hush Puppies luggage repairs.

    Hi Mabel,
    Sure, please drop us a mail at sg.luggage.outlet@gmail.com with pictures of your luggage and we will advise on the repairs asap. Thank you.

  • Mabel

    Hi, I bought a water polo luggage from here in 2019. My luggage handle is broken, so is it possible to get it fixed here? Thank you. I do not have a broken handle with me though.

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