Listed as a business for luggage wholesale and luggage repair, we often get calls from Singapore customers on repairing their used luggage, be it wheels, locks, handles or zippers. However, due to the differences in luggage components and construct, we had to decline most of the customer requests we received, as we only have spare parts to repair the items we sell. In general, should you encounter any problems with your travel bag upon purchase/use, we strongly recommend you to approach the retail store/online merchant you have bought from for further assistance. In most cases (pun intended), these retailers would fall back to the wholesalers/distributors that supplied these luggage for repair services.
Hence, in this article, we compiled an extensive list luggage service centers for the luggage brands we see in Singapore. Let us know if your luggage brand ain't in the list!
Types of Damages
While some airport customs are infamous for their rough handling of luggage, checked-in baggage can encounter several types of defects/damages:
- Manufacturer's defects - these are generally covered by warranty
- Airport rough handling - claimable through airline/travel insurance
- Wear and tear - not covered by warranty, repair fees will be incurred
Types of Repairs
Through our 37 years of bags and luggage business, we have helped our loyal customers to assess and repair various bags and luggage damages. However, not all damages/defects can be repaired:
What can be repaired: Locks, Wheels, Trolley handles, Zippers (subjected to extent of damage), Handles, Side Studs.
What CANNOT be repaired/restored: Damaged/cracked main casing (refer to picture below) and Surface scratches
List of Service Centres
Below, are the contact details of luggage repair service centres for the various brands:
Rimowa Store Raffles Hotel
Tumi Singapore Service Centre
Samsonite Aftersales Service Centre (Singapore)
Address: 11 Tannery Lane #01-01
The Travel Store (Singapore)
(Closed permanently) SKM Luggage Industries Pte Ltd
Advance Approach (S) Pte Ltd
Vital Gear (Asia) Pte Ltd
While we, at Luggage Outlet, usually charge a very minimal repair fee for our products (or even none), we heard from our friends that other service centers charge for theirs. Sometimes, it might even be more worthwhile to get a luggage from us as compared to paying the repair fee for your luggage!