Upon receiving the luggage you've just bought, you realised that the lock has a keyhole but the key is nowhere to be found!
1. Where is the key to the lock?
If the number lock looks similar to any lock in the picture below, with a red diamond logo, it is a TSA (Travel Sentry® Approved) lock. There is NO key to the lock, as the master key is held ONLY by the immigration customs, for them to check the luggage contents without cutting off or breaking open the number lock (Source: Wikipedia). It is a safety regulation imposed by United States and Canada for all inbound/outbound/transit passengers to have their luggage locked either by TSA lock or TSA padlock. So, for the sake of keeping your luggage lock intact, get a luggage from us equipped with TSA lock (or you can use your own TSA padlock too).
Different types of TSA locks
2. Which countries require TSA locks?
For now, only visitors to U.S. and Canada need to adhere to this safety regulation.
U.S. advisory: https://www.tsa.gov/travel/travel-tips#
Canada advisory: http://www.catsa.gc.ca/locked-baggage
3. How do I reset / change the passcode?
The default passcode to unlock is '0-0-0'.a) With the number combination in the unlocked position, locate a small round button at the side of the lock. Using the sharp tip of a pen, push the round button in (it should remain depressed).
4. How about Safe Skies locks?
It is an equal substitute for the TSA (red diamond logo) lock, and carries a red torch logo. It also does not have a key. Both TSA and Safe Skies locks are accepted at U.S. and Canadian customs.
Example of a Safe Skies lock
Get one of our luggage series equipped with TSA-approved/Safe Skies locks before planning your long-awaited trip to North America!