Where to repair my luggage in Singapore?

Listed as a business for luggage wholesale and luggage repair, we often get calls from Singapore customers on repairing their used luggage, be it wheels, locks, handles or zippers. However, due to the differences in luggage components and construct, we had to decline most of the customer requests we received, as we only have spare parts to repair the items we sell. In general, should you encounter any problems with your travel bag upon purchase/use, we strongly recommend you to approach the retail store/online merchant you have bought from for further assistance. In most cases (pun intended), these retailers would fall back to the wholesalers/distributors that supplied these luggage for repair services.

If you're looking to repair your wheels, you might want to consider our wheel protectors as the cheapest way to extend your wheels' lifespan!

Hence, in this article, we compiled an extensive list luggage service centers for the luggage brands we see in Singapore. Let us know if your luggage brand ain't in the list!

Types of Damages

While some airport customs are infamous for their rough handling of luggage, checked-in baggage can encounter several types of defects/damages:

1. Manufacturer's defects - these are generally covered by warranty

2. Airport rough handling - claimable through airline/travel insurance

3. Wear and tear - not covered by warranty, repair fees will be incurred

Types of Repairs

Through our 46 years of bags and luggage business, we have helped our loyal customers to assess and repair various bags and luggage damages. However, not all damages/defects can be repaired.

What can be repaired: Locks, Wheels, Trolley handles, Zippers (subjected to extent of damage), Handles, Side Studs.

What CANNOT be repaired/restored: Damaged/cracked main casing (refer to picture below) and Surface scratches 

Credits: KLM Singapore Facebook Page

List of Service Centres

Below, are the contact details of luggage repair service centres for the various brands:

Rimowa Stores

Address: 333A Orchard Road Mandarin Gallery #01-11, Singapore 238897

Phone: +65 6735 2051

Address:  2 BAYFRONT AVENUE, CASINO LEVEL, B2M 217/218, THE SHOPPES AT MARINA BAY SANDS Singapore 018972 

Phone: +65 6688 7104

Luggage Brand: Rimowa

Source: https://www.rimowa.com/us/en/storelocator?services=REPAIRS

Tumi Singapore Service Centre

Address: Any Tumi stores

Email: service.sg@tumi.com

Luggage Brand: Tumi

Phone: +65 800 852 8407

Source: https://www.tumi.sg/customer-service/service-repair

Samsonite Aftersale Service Centre (Singapore)

Address: 11 Tannery Lane Level 4, Singapore 347774

Phone: +65 8858 5454

Email: info.singapore@samsonite.com

Luggage Brands: Samsonite, American Tourister, Lipault, Kamiliant

Source: https://www.samsonite.com.sg/stores?showMap=true&horizontalView=true

Travelite Holdings

Address:  53 Ubi Ave 3, #01-01 Travelite Building, Singapore 408863

Phone: +65 6785 8000

Luggage Brands: Delsey, Pierre Cardin, ACE Japan, Proteca, Traveler's Choice, Victorinox, American Flyer, Soelte, Wenger, Beverly Hills Polo Club, Daniel Hechter, URSinc, Bromen

       Source: https://www.etravelite.com/luggage-bag-repair

Seager Inc

Chiang Kong Services Pte Ltd
Address: 11 Tannery Lane #01-01, Singapore 347774

Phone: +65 9489 9980

Luggage Brands: Crossing, Bric's, Briggs & Riley, Eagle Creek, Echolac, July, Osprey, THULE

Source: https://www.theplanettraveller.com/main/repair-services/

IPSCOM Pte Ltd

Address: 34 Boon Leat Terrace #02-01, Singapore 119866

Phone: +65 6298 3800

Luggage Brands: Caterpillar (CAT), National Geographic 

Source: https://www.facebook.com/IPSCOMSG/

The Travel Store (Singapore)

Address: 153 Kampong Ampat, Junjie Industrial Building #03-04, Singapore 368326

Phone: +65 6282 8255

Brands: Lojel, Eminent, Roncato, Hush Puppies, Verage, Slazenger, Travel Time

Source: https://thetravelstore.com.sg/pages/repairs-and-warranty

(Closed permanently) SKM Luggage Industries Pte Ltd

Address: No 5 Kaki Bukit Road 2, City Warehouse #01-07, Singapore 417839

Phone: +65 6748 4620

Luggage Brands: Elle, Birkley, Paviotti, Fiorucci, Grand Polo Intl

Source: http://www.skmluggage.com/contact/

Advance Approach (S) Pte Ltd

Address: Ruby Land Complex #03-05, 52 Genting Lane, Singapore 349560

Phone: +65 8303 1991

Luggage Brands: Antler, U.S. Polo Assn, Carlton, Arnold Palmer, President, Santa Babara Polo Racquet Club, I.T 

Source: https://www.streetdirectory.com/advanceapproach/

Travel Supplies Pte Ltd

Address: 3014A Ubi Road 1 #06-10/11, Singapore 408703

Phone: +65 8180 8475

Luggage Brands: Yeobo, Kefi, Season Polo, World Polo

Source: https://www.travelsupplies.com.sg/

Universal Traveller

Address: 15 Kaki Bukit View, Singapore 415951

Phone: +65 6748 8890

Luggage Brands: URBANlite, Guess, Airways, Terminal

Source: https://universaltraveller.com.sg/pages/returns-exchanges

Winter Time

Address: Any of their stores

Luggage Brands: Sumuzu, Ginza

Source: https://wintertime.com.sg/contact-us/

Alternatively, there is a luggage repair shop in Singapore which offer to repair most brands of luggage as well:

Mirrco Luggage Repair Centre

Address: 135 Middle Road #01-09 Bylands Building, Singapore 188975

Phone: +65 6339 7316

Email: mirrco.sg@gmail.com

Source: http://www.mirrco.com.sg/

While we, at Luggage Outlet, usually charge a very minimal repair fee for our products (or even none), we heard from our friends that other service centers charge for theirs. Sometimes, it might even be more worthwhile to get a luggage from us as compared to paying the repair fee for your luggage!