退款政策

Exchanges

At Luggage Outlet Singapore, every item is carefully inspected before dispatch. However, in the unlikely event that you receive a defective luggage before use, we sincerely apologise for the inconvenience.

Please drop us a note at sg.luggage.outlet [at] gmail.com and our team will be in touch to assist you.

Please note that we will not be responsible for damages resulting from usage, mishandling, or negligence during handling at airports, ports of travel, or immigration checkpoints.

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Returns

Luggage Outlet Singapore offers a 14-day return policy for local orders. If you are not fully satisfied with your purchase, we are happy to offer a full refund for items that are unused and returned in their original condition and packaging, accompanied by valid proof of purchase.

Please note:
• Shipping charges are non-refundable and will be deducted from the refund amount.
• Customers are responsible for the cost of returning the item to our warehouse.
• International orders are strictly not eligible for returns, exchanges, or refunds.

To initiate a return request, please email us at sg.luggage.outlet [at] gmail.com.